Enter and view: Thornton Manor

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Summary of report content

This is an enter and view report conducted by Healthwatch Cheshire West 13 December, 2017. During the visit Healthwatch representatives spoke to people, which included a mix of staff, residents and relatives. It is unclear if the visit was announced or unannounced.

Overall the home was found to be operating to a good standard. Residents seemed to be happy with the care they were receiving.

Recommendations were made as part of this report. No response from the home manager has been attached.

Summary of recommendations:

- Encourage volunteering in the home. Representatives described how relatives in other homes enjoy coming in to support activities such as gardening and reading to residents.

- Use information on residents' past interests to plan activities. Rather than the Activity Co-ordinator planning activities around her own ideas or what has taken place in the past, she needs time to research and gain this information so that she can, with the support of the team, provide activities which reflect the interests of current residents.

- A suggestion from a relative was to have more trips out for residents.

- Complete the process of providing menus in a picture format.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Follow-on treatment and continuity of care
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Casicare Ltd.

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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