Enter and View: Thornhill House

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Summary of report content

On 2nd May 2019, Healthwatch Derbyshire undertook an Enter and View visit to Thornhill House to explore the quality of life and quality of care experiences within the service. The home is a purpose-built care home with 19 en-suite rooms providing accommodation for older people from the village of Great Longstone and the surrounding area.

They reported positive findings in relation to the home which included its location and exterior appearance, internal décor and physical environment, staff and resident interaction, residents’ physical, social, emotional and cultural welfare.

The report highlights some observed good practice and made six recommendations. The report contains a response from the provider to each of the recommendations made.

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General details

Local Healthwatch
Healthwatch Derbyshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
John Thornhill Memorial Trust

Details of people who shared their views

Number of people who shared their views
13
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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