Enter and view: Thorndene Care Home

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Summary of report content

Healthwatch Doncaster undertook an Enter and View visit to Thorndene Care Home on 19 December 2019.

Findings

  • The home was welcoming, clean and well decorated and homely.
  • Staff seemed to know the residents well and Healthwatch observed a genuine and natural friendly rapport.
  • Residents were encouraged to be as independent as possible.  Those that Healthwatch talked to were very content with the home.
  • There was a choice of food at mealtimes, and drinks and snacks were available on request.
  • There was a good choice of recreational activities and the home was appointing an Activities Co-ordinator. 
  • The complaints procedure was clearly displayed around the home in several locations.

Recommendations

There were six recommendations to make the home safer.

There is a response to the recommendations from the provider in the report, showing that action is being taken on all the recommendations.

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General details

Local Healthwatch
Healthwatch Doncaster
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Presidential Care Ltd

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Did you find this attached report useful?
0
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