Enter and view: Thompson Medical Centre

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Summary of report content

Healthwatch Liverpool gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Liverpool to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Liverpool visited Margaret Thompson Medical Centre on Monday 2nd September 2013.

The summary of findings of in relation to interviews with those that use the service, staff and observations. The issues identified during the visit mostly related to the need to decorate areas as outlined in the report. The development of the Patient Participation Group will help the practice to improve the appointment system. The good practice i.e. the children’s area, the information available to patients and the lunch time development sessions for staff could be shared with other practices.

There was 8 recommendations within this report in relation to car parking, building/facilities, décor, facilities and PPG Group.

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General details

Local Healthwatch
Healthwatch Liverpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Parking and transport
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Margaret Thompson Medical Centre

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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