Enter and view: Temple Sowerby Medical Practice

Download (PDF 2.09 MB)

Summary of report content

Healthwatch Westmorland and Furness undertook an announced enter and view visit to Temple Sowerby Medical Practice on 1 December 2025. They spoke to 8 people.

There is high patient satisfaction with the quality of care at Temple Sowerby Medical Practice. The building is a credit to the service: modern, clean and accessible with a bright aspect. Appearance is important when providing a positive place to work and attend for appointments. 

The practice is rural, and is not easily accessible by public transport, and has an elderly population: all challenges when providing a good general practice experience. 

Patients particularly value the appointment system, with many securing same-day or next-day appointments, and the text service offered by the surgery. 

This was a very positive visit to a surgery that is doing well for its patients.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Westmorland and Furness
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
8
Did you find this attached report useful?
0
No votes have been submitted yet.