Enter and View: Telford Court

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Summary of report content

Healthwatch Cheshire East undertook an announced enter and view visit to Telford Court, Crewe on 5 November 2024.  

The report looks at:

  • The environment of the care home
  • Treatment and care
  • Interaction with staff
  • Connection with friends and family
  • Everyday life at the care home
  • Food and drink
  • Care home best practice initiatives

There were no recommendations.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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