Enter and view: Teams Medical Practice

Healthwatch Gateshead undertook an announced enter and view visit to Teams Medical Practice on 31 March 2016.  They spoke to 37 people.

The findings of the visit illustrated that meaningful patient engagement was embedded deeply within the Practice's culture and that this had been developed over a period of thirty years.

There was clear commitment at all levels of the organisation and a genuine desire to use patient engagement to improve services was apparent. 

The Practice offered a range of opportunities for patients to engage. 

The Practice had been innovative in its approach by supporting and resourcing the development of patient representatives to enable them to form a constituted group and bid for funds to extend patient engagement further. 

The examples of meaningful patient engagement reported shows the significant role this can play in early intervention and prevention.