Enter and view: Tarleton Group Practice

Healthwatch Lancashire undertook an enter and view visit to Tarleton Group Practice on 18 September 2024.  They spoke to 18 people in total.

Healthwatch Representatives viewed facilities that were available at the Group Practice. This included the waiting area, reception office and clinical rooms. 

Overall, the feedback received from patients was positive. Several described satisfaction with the friendliness of staff and how they feel listened to. Patients were happy with the ease of getting appointments on the same day and access to prebooking a week in advance. 

Areas where patients expressed concern included lack of clarity over which clinician they are seeing and why, waiting times to see doctors after checking in, and the need for more information within the waiting area for patients to view and take away with them. 

Throughout the visit staff members were observed to be kind, courteous and considerate towards the needs of patients. Staff were observed on reception tending to queries and questions from patients and helping support them to check in for their appointment. 

Staff feedback was also positive. They explained that they feel supported by the management team and colleagues, that they felt well trained to undertake their duties, and that they have enough time to spend with patients. Staff also told us that they would recommend this Practice to their friends and family. 

The manager highlighted that they are very keen on supporting staff wellbeing and are always looking for new ways to help support their staff. They have a comfort box for staff to help themselves if they require anything from it. The manager mentioned that she wants to ensure that the staff feel valued.