Enter and view: Swallownest Health Centre

Healthwatch Rotherham undertook an announced enter and view visit to Swallownest Health Centre on 3 June 2024.  They spoke to 22 people.

Healthwatch found that overall Swallownest Health Centre is a place where patients are generally happy with the service they receive and the staff enjoy working there.  The patients consider all the staff who work at the centre to be helpful, although there appears to be some issues regarding individual members of staff, both clinical and reception, who may come across as rude or insensitive.  The biggest issues for the patients at Swallownest Health Centre appear to be the lack of privacy due to the open nature of the reception area and not being kept informed if there were delays to their appointments.

Overall, staff are happy working at the health centre. They feel supported, have the training and equipment to do their job, appreciate the camaraderie amongst the staff and enjoy feeling like they’ve helped people.  The biggest challenge staff face is down to staff shortages and the impact this has on workloads and the ability to offer patients enough appointments.

The report has 9 recommendations and a response from the provider.