Enter and view: Surbiton Care Home

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Summary of report content

Healthwatch Kingston upon Thames undertook an announced enter and view visit to Surbiton Care Home on 19 November 2024.

Overall, Healthwatch concluded that SCH was a well-run home with caring staff, and residents and relatives who were happy with the care given and with the staff. They observed the staff being very considerate and alert to the residents’ needs throughout the visit. 

All the residents were out of their rooms during the day, and we saw evidence of good interactions between the residents as well as with the staff. The home had been two houses that had been knocked together and before it became SCH in 2017, had previously been used as a nursing home. 

 

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General details

Local Healthwatch
Healthwatch Kingston upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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