Enter and view: Sunrise Senior Living of Purley Enter and View

Healthwatch Croydon conducted an announced Enter and View visit to Sunrise Senior Living of Purley, a home that provides residential and nursing care, on 24th February 2016 as part of their E&V programme.

The accommodation is spread over four floors, with assisted living on the first floor and a separate specialised dementia floor called "reminiscence neighbourhood" situated on the second floor. There was a communal lounge located on the ground floor where some activities took place, such as reminiscence, musical entertainment. All residents were able to access the large activity lounge at their own leisure. This room had access to sky sports, library area, arts and craft and a kitchen for cookery classes.

The overall impression was that Sunrise Senior Living of Purley residents were happy with the care and treatment. However, one particular resident did mention concerns regarding agency staff and weekend staff. Staff felt the managers supported them in their training and development.

Residents‘ meetings were held for individuals to raise any concerns or for an opportunity to put forward any suggestions. There was a rehydration station for drinks, yoghurt, rice puddings and fruit situated on each floor. Residents can access the hair salon, pedicure, manicure and beautician services at an additional charge. The home supports residents in their spiritual needs by having weekly church services in-house. Residents were given privacy and their dignity was respected. Sunrise has obtained Beacon status in End of Life care and staff were supported with a range of training and development.

Staff received regular supervisions and appraisals and felt supported by management. Staff had undertaken accredited training in dementia care. The home offered a varied selection of outings and has access to their own mini bus. HW representatives observed residents participating in a play reading session while at the same time a wide selection of daily activities were offered such as poetry, art and crafts, cookery and pottery. They had a partnership working with St Christopher’s hospice in end of life care. During the visit the HW representatives got an opportunity to taste the lunch menu. The general consensus was that the home prepares food at a high standard. There is a large garden area for residents to access at their leisure with family barbeques taking place.

Healthwatch made a few recommendations to the home based on the feedback of the residents and the staff. There was no response from the service provider.