Enter and view: Sunnyside Surgery

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Summary of report content

Healthwatch North Somerset conducted an Enter and View visit at Sunnyside Surgery in January 2018 to ascertain the experience and opinions of local patients. The surgery was selected as part of this local Healthwatch series of Enter and View visits to GP Practices in North Somerset.

Two Enter and View representatives observed interaction between staff and patients, the condition of the premises and provision of information. The Representatives also spoke with the Practice Manager.

The surgery was found to be light and airy with approachable, friendly staff. The surgery was clean with clear signage. The report specifies 5 recommendations: to consider introducing background music to improve ambiance and enhance privacy, to display all staff names and photos along with the GP names already displayed, to display estimated waiting time in the seating area, to display the Practice Mission Statement and to consider a Carers ‘You Said We did’ board.

The surgery have acknowledged the recommendations and intend to act upon them.

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General details

Local Healthwatch
Healthwatch North Somerset
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Sunnyside Surgery

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
No
Did you find this attached report useful?
0
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