Enter and view: Suffolk Ward, Enfield

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Summary of report content

On 14 June 2016, Healthwatch Enfield and Barnet completed an Enter and View Visit to the Suffolk Ward at Chase Farm Hospital, this work was to report on a revisit following a previous visit in March 2015.

Enter and View Authorised Representatives visited the ward with the intention of reviewing progress against recommendations arising from the initial Enter and View visit. They informed the Ward Manager of the planned visit two weeks in advance and requested an updated action plan.

During the visit, three patients engaged with them and shared their views. Members of the team spoke to the Deputy Manager, Interim Manager and one Nurse, and also observed staff interaction with the patients. The authorised Enter and View representatives found that significant improvements have been made to Suffolk Ward, it now appears to be a warm, calm and safe environment which is really valued by patients.

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General details

Local Healthwatch
Healthwatch Enfield
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Complaints

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Other
Name of service provider
Suffolk Ward Chase Farm Hospital

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Women
Sexual orientation
Not known
Does this report feature carers?
No
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