Enter and View: Stony Stratford Medical Centre

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Summary of report content

Healthwatch Milton Keynes undertook an enter and view visit to Watling Street Practice on 26 November 2024.  They spoke to 28 people.

The report looks at:

  • The premises
  • Access to appointments
  • Staff interaction and quality of care

The report contains five recommendations on digital systems; information to patients on how demand and repeat prescriptions are managed and communicating refugee information in a positive way.

 

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General details

Local Healthwatch
Healthwatch Milton Keynes
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
28
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