Enter and view: Stoke Mandeville hospital pharmacy

Download (PDF 309.17 KB)

Summary of report content

This report is an enter and view at the Stoke Mandeville hospital pharmacy. It was published by Healthwatch Bucks 13 March, 2018.

On 8 November, 2017 representatives went to the hospital pharmacy to interview people waiting in the area.

Overall people were concerned about long queues, waiting times and the size of the area dedicated to the pharmacy. A response is linked within the report to see what the provider thought of the findings.

Summary of recommendation areas:

- Improving the patient waiting experience in the Mandeville Wing

- Patient expectations

- Patient informationand signposting

- Patient information about medicines

- The process of obtaining medicines to take home

Would you like to look at:

General details

Local Healthwatch
Healthwatch Bucks
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Medication, prescriptions and dispensing
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Name of service provider
Buckinghamshire Healthcare NHS Trust

Details of people who shared their views

Number of people who shared their views
28
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.