Enter and view: Stocks Hall Residential Care Home

Healthwatch Lancashire undertook an announced enter and view visit to Stocks Hall Residential Home on 12 January 2016.  They spoke to 7 people. The purpose of the visit was to observe the quality of care, gather feedback from residents, staff, and visitors, and identify areas of good practice and potential improvement. 

Stocks Hall Residential Home is a purpose-built facility providing care for up to 45 residents, including specialist dementia care and a rehabilitation unit designed to help individuals regain independence and return home. 

Overall, the home was rated positively, with environment and facilities scoring 4.3 out of 5. The external environment was welcoming and well maintained, and the interior was described as clean, comfortable, and homely. However, some minor issues were identified, including cleanliness concerns in certain ground-floor bathrooms, worn or stained carpets in high-traffic areas, and limited dementia-friendly signage. 

Interactions between staff and residents were generally very positive. Staff were observed treating residents with dignity and respect, responding to requests in a timely manner, and supporting person-centred care. Although most residents were satisfied with response times, one reported a significant delay when requesting assistance. Staff levels were considered sufficient, and staff training and support were viewed positively. 

Residents reported high levels of satisfaction with their care. Most felt safe, respected, and able to make choices about their daily routines, such as when to get up or go to bed. They also felt comfortable raising concerns with staff.

Food and nutrition were generally well regarded, with residents reporting good quality meals and sufficient choice, although one noted that food could sometimes be cold. Drinks were always available, and residents could choose where to eat. 

Activities and social opportunities were varied and well organised, including outings, group activities, and reminiscence sessions. Residents reported enjoying these opportunities and valued the ability to maintain social connections and receive visitors at any time. 

Feedback from relatives and friends was positive, with respondents expressing satisfaction with the care provided, the safety of residents, and the support from external health services. Staff also reported being happy in their roles, feeling supported, and confident in the care they delivered.