Enter and view: Stocks Hall Care Home

This report details the findings from an Enter and View by Healthwatch St Helens at Stocks Hall Care Home. Stocks Hall Care Home is one of six homes in Lancashire and St Helens owned by Stocks Hall Nursing and Care Group, based in Skelmersdale. There are 4 sections to Stocks Hall: 3 for people with physical disabilities, care, and one for early onset dementia. There are 24-hour long and short stay placements, respite and day-care dependent on the needs of the individual. Healthwatch St Helens found the service to be a first-class example of how person-centred care should be delivered. They found that it was clean, with a positive, uplifting atmosphere. As well as providing the practical needs of care, there was also plentiful opportunity for fun, creative, and recreational activities with the encouragement and support from carers, offered in a kind, respectful manner. Residents are well cared for, appear happy and content, and feel a sense of belonging. Posters and noticeboards on the walls depict lots of information on activities and fundraising events, as well as policies and procedures, including complaints and an open-door policy. Staff are encouraged to develop professionally and personally, and there is very little turnover.