Enter and view: Stevenson Ward
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Healthwatch Blackpool undertook an enter and view visit to the Stevenson Ward at the Harbour on 6 March 2025. They spoke to 8 people during the visit.
Healthwatch Blackpool had a positive experience overall on Stevenson ward, and feedback was largely encouraging. While some of the patients they engaged with were happy with their care, the majority felt they weren't listened to or didn’t receive enough support from staff. Most patients spoke about low staffing levels, which had an effect on patient activities or leave access.
The majority of patients also highlighted the lack of leave they receive due to a new consultant and felt this to be unfair, as most smoked/vaped and weren't allowed to do this offsite or visit unwell family members.
Most patients felt safe within the ward, however a few highlighted concerns to personal belongings going missing along with a lack of privacy in their bedrooms.
The main areas for improvement related to better leave accessibility, more options for decaffeinated hot drinks, improved patient feedback opportunities, more choice for meals and informed of the Maple system for food ordering, improved privacy for patients, reading glasses provided to those that need them, and improved communication between staff and patients, particularly regarding their rights and ward information. Overall, the environment was clean and noticeboards were varied and contained lots of information.
There were six recommendations about food, leave, privacy, communication and access to information.