Enter and view: Station View
Download (PDF 492.96 KB)Summary of report content
Healthwatch North Yorkshire undertook an announced enter and view visit to Station View care home on 13 August 2015. They spoke to 6 people.
Overall the home appeared to be operating to a very good standard of care with regard to Dignity and Respect. Residents looked tidy and clean, there was no evidence of dignity not being respected.
Healthwatch saw evidence of staff interacting with residents positively and regularly, including checking they were okay if they had been sitting for a while. The Home was very clean and welcoming, with all rooms being very light and airy and of good proportions. Most of the rooms looked on to the gardens, which are very well maintained, colourful and attractive. Chairs are positioned in various locations in order that residents are able to sit quietly if they so choose, or join other residents in communal areas.
All staff have taken part in dementia training and there is a ‘dementia champion’ As Station View is primarily a short term facility, there is no overall personal alert system; however there is a ‘telecare system’. All staff carry pagers which ‘bleep’ to notify them when a bedroom door is opened, and there are dedicated staff responsible for each unit.
The report contains 5 recommendations and a response from the provider.