Enter and view: Stanney Lane Medical Centre

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Summary of report content

This is an enter and view report conducted by Healthwatch Cheshire West 16 September, 2016. During the visit Healthwatch representatives spoke to a mix of staff. The visit was announced.

Overall the clinic was found to be operating to a good standard. From observations patients and staff seemed to be getting on well.

Recommendations were made as part of this report. A response from the home manager has been attached.

Summary of recommendations:

- Believe the investment in more exam rooms would be beneficial to reduce wait times, ‘turn aways’ and staff burden as well as make better use of staff time (i.e. health assistant not being able to see service users because of a lack of rooms). Especially if some services/facilities are lost and volumes continue to escalate and possibly having a separate waiting area.

- Move back to having a presence in school -in some capacity.

- Believe should continue to monitor the impact of restructuring on services and accessibility.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Sexual health
Name of service provider
East Cheshire NHS Trust

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
No
Did you find this attached report useful?
0
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