Enter and view: Stamford Minor Injuries Unit

Download (PDF 908.24 KB)

Summary of report content

Healthwatch Rutland and Healthwatch Shropshire undertook an announced Enter and View visit to Stamford Minor Injuries Unit on 13 and 15 March 2023. They had received feedback from the public and observed many instances on social media where Rutland people are confused about access to Urgent Care services and Minor Injuries Units.  They spoke to 27 people.

The report looks at:

  • The external facilities, including car parking
  • Public transport access to the MIU
  • Information about the service at the entrance
  • Reception and main corridor
  • The main and overflow waiting areas
  • Toilet provision
  • The quiet room
  • Cleanliness
  • Information and facilities for people with additional needs
  • Waiting times
  • People’s overall experience

The report contains eight recommendations and a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Rutland
Healthwatch Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Parking and transport
Privacy and confidentiality
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
27
Did you find this attached report useful?
0
No votes have been submitted yet.