Enter and view: St Mary's Nursing Home, Hull

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Summary of report content

Healthwatch Hull undertook an announced enter and view visit to St Mary's Chanterlands Care Home on 22 August 2024.  They spoke to 12 people.

The report looks at:

  • Observations of the building and facilities
  • Activities
  • Feedback from the residents
  • Feedback from relatives
  • Feedback from staff, including the manager

The report includes six recommendations on training, staffing, activities and annual hearing assessments.

 

 

 

 

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
12
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