Enter and view: St Mary's Continuing Care

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Summary of report content

Healthwatch Warrington conducted an Enter and View visit at St Mary’s Continuing Care in November 2017 after receiving specific intelligence regarding potential issues with Moving and Handling procedures (due to staffing levels and capacity), as well as the welcoming and inclusion of family and visitors.

St Mary’s Continuing Care is owned by Marantomark Limited and provides up to 63 beds with specialist nursing care and support being offered to residents, including those with acquired brain injury, early onset dementia, mental health support needs and older people living with dementia.

Two Authorised Representatives carried out the visit and reported on their first impressions, the premises, activities, food, cleanliness, medicines management, smoking, administration, admission, staffing, staff training, privacy and dignity and staff attitudes.

Three recommendations were made: to improve external signage, display parking notices and improve noticeboards. The provider’s response is positive and promises to address the recommendations.

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Care home
Name of service provider
St Mary's Continuing Care (Marantomark Limited)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
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