Enter and view: St Margaret Nursing Home

Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.

These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited St Margaret Nurseing Home on 22/08/2017.

The summary of findings highlight; Residents were treat with dignity and respect; appears to be a happy and well run home; They did not see any name badges or any board to identify who the members of staff were; staff presented themselves well and were well trained; a well run recreational activities programme; a few doors that should have been closed when no staff were present were left open; residents and relatives confident in raising concerns if they have any

The report includes 3 recommendations and does include a response from the provider.