Enter and view: St Lukes Surgery

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Summary of report content

Healthwatch Walsall undertook an announced enter and view visit to St Lukes Surgery on 22 February and 15 March 2024.  They spoke to 17 patients and two members of staff.

The report looks at:

  • The internal and external environment
  • Access to appointments and accessibility
  • Information for patients
  • Patients' views of the practice
  • Staff views of the practice

The report contains three recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Walsall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Parking and transport
Public consultation and engagement
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
19
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