Enter and View: St John's Hospice, Moggerhanger

Download (PDF 1.1 MB)

Summary of report content

Healthwatch in Central Bedfordshire and Bedford Borough were invited to meet with the leadership team at Sue Ryder, St John’s Hospice, to discuss how Healthwatch can assist with promoting the services St John’s provides, and to highlight access to End of Life care for all members of the community. They undertook an announced enter and view visit on 14 August 2024.  They spoke to 10 patients and 6 staff.

The report looks at:

The quality of care provided

Facilities, including activities and food and drink

The staffing 

The environment

The report contains six recommendations and a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Central Bedfordshire
Healthwatch Bedford Borough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Palliative/end of life care
Name of service provider
St John's Hospice

Details of people who shared their views

Number of people who shared their views
15
Did you find this attached report useful?
0
No votes have been submitted yet.