Enter and view: St Johns Hospice

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Summary of report content

Healthwatch Lancashire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Lancashire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Lancashire visited St John’s Hospice on 21st August 2015.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation. The report informs Healthwatch Lancashire. 100 % of respondents were happy with the range of services and therapies offered including carers who were also offered all the therapies. 100% of those that had the therapies found them helpful. 100% of respondents felt they were offered appropriate levels of support and information. 100% of respondents that attended the Positive Living Group found it to be “Very Good” and provided “high levels of information and support”.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Palliative/end of life care
Name of service provider
St John’s Hospice

Details of people who shared their views

Number of people who shared their views
14
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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