Enter and view: St James Medical Centre

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Summary of report content

Healthwatch Lancashire undertook an Enter and View visit to St James Medical Centre on 6 December 2023.  They spoke to 17 patients and 6 members of staff.

The report looks at:

  • The location and external environment
  • Internal environment and waiting area
  • Patient and staff interactions
  • Patient involvement
  • Experience of making an appointment
  • What patients feel works well in the surgery
  • What needs to be changed
  • Information provision
  • Staffing

The report contains 11 recommendations about good care, waiting area, signage, doors, information to patients, care navigation, complaints and acces to a water machine for patients.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Parking and transport
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training
Triage and admissions
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
23
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Does this report feature carers?
Yes
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