Enter and view: St Helens Hall and Lodge

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Summary of report content

Healthwatch St Helens conducted an Enter and View to St Helens Hall and Lodge Care Home in August 2019. They observed the home, staff and residents.

The report found that the home was clean, tidy and well organised. The staff are offered lots of support and incentives. There are lots of recreation activity materials in the lounge and residents are able to choose what they would like to do. The home has been praised for it's palliative care. Every effort is made to accommodate relatives that wish to stay with their loved ones. The residents also receive regular visits from health professionals. 

Healthwatch St Helens recommended that the residents could have names on their bedroom doors and a memory box. The laundry process may need to be reviewed due to the high volume of lost property.

The service provider did not provide a response.

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General details

Local Healthwatch
Healthwatch St Helens
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
St Helens Hall and Lodge

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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