Enter and view: St George's Park

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Summary of report content

Healthwatch Telford and the Wrekin undertook an announced/unannounced enter and view visit to St George's Park Care Home on 22 November 2023 as a result of feedback they had received about a lack of care and medication concerns.

The report looks at:

  • The internal and external environment
  • Activities and stimulation for residents
  • Staff training
  • Choice, being listened to and being involved

The report contains 16 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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