Enter and view: St George Park nursing home, Telford

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Summary of report content

Healthwatch Telford & Wrekin conducted an Enter and View on St George’s Park Nursing Home, a privately owned nursing home with 39 residents on the 27th of July and the 3rd of August 2017.

This visit(s) was arranged as part of Healthwatch Telford and Wrekin programme of work on Dignity and Respect in health and care settings. The visit is also in response to evaluations of feedback received from community engagements, and service provider / local council / CQC liaisons, and requests. This report comprises of one announced visit and one unannounced

Observation by the Enter and View representatives reported that:

They observed many occasions when care was given that supported the dignity, respect and well-being of residents. The carers gave time to

residents, encouraging and taking part in the conversations, and joining in activities and tasks, though on a few occasions insufficient time was given for a resident to respond to a question. Staff said they enjoyed their job, and they felt supported by the management. Residents and relatives said they thought the home was ‘better now, and the staff are lovely and kind’.

Six recommendations were made in the report and it contains a response from the provider that addresses these.

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General details

Local Healthwatch
Healthwatch Telford & Wrekin
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Building, Decor and Facilities, including health and safety
Public consultation and engagement
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
13
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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