Enter and view: St David's Home
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Healthwatch Ealing undertook an Enter and View visit to St David's Home on 18 October 2023. They spoke to 20 people. This visit is part of a series to care homes that the CQC has rated as requires improvement.
Building and facilities
Healthwatch found the home hard to navigate.
Healthwatch found signage to be inconsistent during the visit. Some numbers on residents’ doors were printed on laminated labels, others were done on what seemed to be printer paper. Some residents’ doors had their names on them, others did not. Some bathrooms were labelled bathroom, others as W.C.
Residents have reported wait times of up to an hour after pressing their bell for their issue to be attended to by staff.
A resident reported that it took weeks for a maintenance issue in their room to be seen to.
Not all of the residents Healthwatch spoke to during the visit felt that they were constantly safe. They said that a lack of staff made them feel this way. It should be noted that they have noted no serious incidents have occurred to them, that it is just a feeling they have.
Activities
Healthwatch witnessed an activity where residents hit large balloons with tennis rackets. They visibly enjoyed the activity. One resident said that they enjoy the activities offered and that it helps them with their physical therapy.
Food
Residents report that the home is very good about being flexible with food. They go out of their way to attend to their dietary needs.
Visiting
While the visiting times are officially 10-5, the home does allow for flexibility. If a family member cannot come during that time, they can make arrangements with the home to visit outside of official hours. All residents reported being happy with the visiting arrangements.
Feedback and complaints
Some residents reported to us that they did not feel their feedback and or complaints were listened to, others said they did not know how to make a report. ·
Staffing
Staff find interacting with residents and their families to be easy, and some noted that they find it to be beneficial to the health of the residents. Staff overall enjoy their work. Some said that interacting with residents is the highlight of their day.
However, some staff were dissatisfied with their pay.
The report contains seven recommendations and a response from the provider.