Enter and view: St. Catherine’s Nursing Home

Healthwatch Sheffield gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Sheffield to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Sheffield visited St. Catherine’s Nursing Home on 27/06/2015.

The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. These findings informed they found service has a homely feel, both in communal and personal spaces Whilst staff members have been highlighted on the board, there are no images therefore some people may be unable to easily identify who’s who Staff members do not have name badges that identify themselves Small garden to rear of dining area is quite plain and boring - (currently mulling over plans to knock dining area into this space and create a conservatory).

The recommendations within the report state to that the home undertakes an anonymous staff survey to identify any perceived issues with levels of training, and cross-reference these with their own training records. That the home either removes mention of the currently mothballed services (sensory room, dementia cafe) from their website or reinstates these. That the home consults with residents and their families re: their potential plans to extend the dining area and thus reduce the amount of outside space. That the home uses staff pictures as well as names to let residents and their families know who’s who, and that all staff wear name badges at all times. That the home build upon its existing good practice at lunchtimes by reviewing table service to see if people would prefer to be served a table at a time.