Enter and view: St Catherine's Hospice
Download (PDF 3.85 MB)Summary of report content
This is an Enter and View report by Healthwatch West Sussex. Healthwatch representatives visited the St Catherine's Hospice to observe the care delivered there.
The visit we conducted in this report was in response to a request from the senior management at
St Catherine’s Hospice, who reached out to Healthwatch Surrey and Healthwatch West Sussex in
2024 to support their patient and public involvement activities.
Key findings relate to.
- A caring culture
- A listening culture
- A proactive (responsive) culture
There are recommendations in this report.
- Staff only areas / cleaning cupboards should be inaccessible to patients and visitors.
- We noticed a cupboard door that was left unlocked in the outpatient area.
- Signage to the care park – car park entrance / around the car park – could be improved.
- It was unclear to some of our team if the car park was for the hospice service or the café or both.
- Maintain strong connection with ward and reception team – they may feel isolated as they are located a fair distance from the inpatient wards.
- Continue to work with the local Healthwatch teams to explore more ways to encourage, enable and empower patients and family carers to give timely feedback and raise concerns or give compliments.
There are no follow up actions in this report.