Enter and view: St Andrews Hospice
Download (PDF 514.18 KB)Summary of report content
Healthwatch North East Lincolnshire is the independent health and social care champion. Local Healthwatch is in place to gather the views and experiences of people accessing services, to use this information to influence decisions and to provide information and advice to the local community about health and social care services.
These Enter and View visits are ‘announced’ visits where they notify the provider of their intention to visit. Healthwatch North East Lincolnshire visited St Andrews Hospice on 29/06/2017.
The summary of findings highlight: All communal areas and corridors were clean with no obstructions evident; rooms were practical with a lot of thought gone into patient and visitor needs; food provided was appetising and liked by all that we spoke to but there was
an issue reported over a missed meal; the staff should be commended on the overall quality of care provided but name badges were not always visible making it difficult for visitors to identify the nursing levels of staff; all call bells were placed within the reach of the patient and patients spoke appreciatively about prompt response times: the staff treated residents and day attenders with dignity and respect and addressed all residents by name; the day programme offers a range of activities but some attenders compare current arrangements less favourably with those which existed prior to the new extension and relocation.
The report includes 6 recommendations and does include a response from the provider.