Enter and view: St Andrew's Healthcare

This is an enter and view report by Healthwatch North Northamptonshire and West Northamptonshire. Healthwatch representatives visited St Andrews Healthcare facilities to assess patient experiences there.

Experiences of care were generally positive following the visits to various wards.

There were some points for improvement, notably around staffing numbers and communication.

There are recommendations in this report.

1. St Andrews as an organisation could benefit from reviewing the hiring and retention methods and approaches, to increase staff numbers within wards and the retention of those staff. 

2. Increasing the offer of activities for patients within the wards, to ensure they continue to stay engaged and improve in their treatment journey. 

3. Increasing the communication between staff on the ward and patient’s families and carers. 

4. Increasing the decor present within Willow.

5. We recommend working with family members and service users to improve the support for people with ASD and their specific sensory needs. 

6. Increasing the availability of speciality courses for staff to take part in that would support their confidence and care of patients on the ward. 

7. Initiating conversations within St Andrews about staff and patients’ feelings of their safety on the wards.

There are no follow up actions in this report. The provider has given a response at the end of the report.