Enter and view: St Albans City Hospital

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Summary of report content

Healthwatch Hertfordshire undertook an enter and view visit to St Albans City Hospital on 5 December 2019.  They visited the Minor Injuries Unit, blood tests and Outpatients.  They spoke to 27 patients.

Healthwatch's overall first impression of the hospital was that it was calm, clean and organised. Staff were helpful and friendly but did not use the introduction of ‘Hello my name is ..’ , a Trust recommendation, (this may be used more when clinicians interact with patients). 

However the layout and use of space in Outpatients together with the display of information could be improved.

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General details

Local Healthwatch
Healthwatch Hertfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Phlebotomy/blood tests
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
27
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