Enter and view: Springhead Medical Centre

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Summary of report content

Healthwatch Kingston upon Hull conducted an announced Enter and View visit, as part of a planned set of visits looking at the GP practices, ranging from purpose-built health centres housing multiple practices, to converted houses which are used as surgeries by single practices.

Healthwatch Kingston upon Hull visited Springhead Medical Centre on 12/02/2015.

Springhead Medical Centre is a large practice based in the west of the city. It was established as a practice in 1948 and operates from much extended premises on a main road.

The summary of findings highlighted observations from the enter and view team in the following areas; reception, lifts/stairwell, facilities and general observations.

The recommendation informed that an external storage area to be provided for prams and mobility aids. Clear signage for treatment rooms be displayed. Re-siting of the bookcase in the reception area. To look into the option of themed notice boards making it easier for patients to find information. To review the use of upstairs rooms for paediatric appointments.

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Public consultation and engagement
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Springhead Medical Centre

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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