Enter and view: Springfield Road Surgery
Download (PDF 429.97 KB)Summary of report content
Healthwatch Leicester and Healthwatch Leicestershire undertook an announced enter and view visit to Springfield Road Surgery on 14 March 2024. They spoke to 267 people.
Key findings
- Patients have reported difficulties in reaching the GP practice by telephone.
- 63% of patients said it was ‘very difficult’ to get through to the practice by telephone to make an appointment.
- 77% of patients are ‘satisfied’ with the clinician they have seen at the time of their appointment, while 23% of patients are not.
- 48% of people were ‘completely satisfied’ with the prescription service.
- 44% of people have said they are ‘sometimes’ given an option of seeing a doctor or a nurse.
- 59% of people said they never see the doctor or nurse of their choice.
- 63% of people have said they are not able to see a doctor or clinician on the same day for urgent appointments.
- Patients have reported difficulties in booking appointments.
The report has five recommendations about acting on feedback from patients, information on opening times, flexible appointments, telephone systems and review information to patients.