Enter and view: Springfield Road Surgery

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Summary of report content

Healthwatch Leicester and Leicestershire gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Leicester and Leicestershire to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.

Healthwatch Leicester and Leicestershire visited Springfield Road Surgery on 26 September 2018.

The key findings highlighted areas in relation to patient feedback, staff feedback and observation.

The recommendations in the report state consider providing a variety of seating appropriate to the needs of patients, a high proportion of whom are older persons. Review signage to both consulting room area and the self-help weight and blood pressure service. Ensure the emergency pull cord system within the toilets is in reach of all users. Ensure that information on notice boards is complete and up to date 5. Review phone booking service for patients and promote online booking service. 6. Consider painting the door of each consulting room appropriate to its name.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Building, Decor and Facilities, including health and safety

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Willowbrook Medical Centre - JG Astles

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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