Enter and view: Springfield Retirement Home
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Healthwatch Lancashire undertook an enter and view visit to Springfield Retirement Home on 30 May 2017, as part of their programme of enter and view visits. They spoke to 10 residents, 2 staff members and 2 relatives.
The Enter & View representatives found Springfield Retirement Home to be pleasant and homely. Residents and relatives spoke very positively about the home and the service they received.
Residents and relatives were observed engaging in an afternoon quiz that appeared to be enjoyable and entertaining resulting in a lot of laughter and banter. Staff were observed interacting with relatives and residents in caring and compassionate way, it being evident that everyone knew each other well.
The environment although homely and pleasant was not particularly dementia friendly. In addition to this some external improvements were scheduled to take place. This was discussed with the manager as an observation but has not affected Healthwatch’s overall positive impression of the home.