Enter and view: Spring Farm Surgery

Download (PDF 312.12 KB)

Summary of report content

Healthwatch Havering conducted an Enter and View visit to Spring Farm Surgery in December 2017, as part of an ongoing programme of visits to all health and social care facilities in the borough. This is a way of ensuring that all services delivered are acceptable and the welfare of service-users is not compromised in any way.

The team spoke with reception staff and a few patients during the visit and made observations regarding the premises, facilities, staffing and services offered. They also explored staff training, annual health checks, Patient Participation Group (PPG) and complaints handling.

The report notes many positive observations and one recommendation is made to consider an alarm system for reception staff. The report does not contain a response from the provider.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Havering
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Administration (records, letters, results)
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Spring Farm Surgery

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
0
No votes have been submitted yet.