Enter and view: Southlands Residential Home

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Summary of report content

Healthwatch Bolton conducted an announced Enter and View visit, as part of a planned set of visits looking at the care provided, specifically around how the homes are able to support residents with additional needs.

Healthwatch Bolton visited Southlands Residential Home on 24th November 2015.

Healthwatch Bolton found residents looked tidy and clean, they saw no evidence of dignity not being respected. Healthwatch Bolton saw evidence of staff interacting with patients positively and regularly. Residents had a key worker to look after their personal care and deal with their concerns. Residents, families and the Management are happy with the services who provide care to the residents and particularly welcome the domiciliary visits from the dentist and optician. The Manager raised concerns about : communications at the Royal Bolton Hospital between A & E and hospital wards; the Transfer of Care form and; the DNR form.

This report contains 3 recommendations.

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General details

Local Healthwatch
Healthwatch Bolton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Building, Decor and Facilities, including health and safety
Health inequality

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Southlands Residential Home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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