Enter and View: Southlands Care Home

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Summary of report content

Healthwatch North Yorkshire undertook an announced/unannounced enter and view visit to Southlands Care Home on 3 February 2025.  They spoke to 25 people.

Key findings:

  • Management identified the importance of staff training and development which was echoed by the staff surveyed
  • The leadership team also stressed the importance of a strong governance structure including regular Bupa inspections
  • Residents appeared content and well looked after, with food and drink tailored to their individual needs.
  • Call bells were responded to promptly
  • The management and staff team foster a culture of continuous improvement
  • In the afternoon there was a social atmosphere with residents engaging with each other and visitors

Healthwatch did not have any specific recommendations for improvement. Healthwatch were very impressed by the care home and its staff when we visited. This is reflected in the feedback.

 

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
25
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