Enter and view: South Tyneside District Hospital Ward 20 (Care of the elderly)

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Summary of report content

Healthwatch South Tyneside conducted an unannounced enter and view visit to South Tyneside District Hospital ward 20 (care of the elderly) in January 2020.

The report found that staff were knowledgeable and trained in the ward policies and were confident with patient records and transfers. Patients were satisfied with the care they received on the ward. However, some people made complaints relating to delayed responses to buzzers.

A number of recommendations were made including better communication between staff and patients and improve catheter care.

The Trust responded well to the recommendations. 

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General details

Local Healthwatch
Healthwatch South Tyneside
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Follow-on treatment and continuity of care
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Name of service provider
South Tyneside District Hospital Ward 20 (Care of the elderly)

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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