Enter and view: South Park Care Home

Healthwatch York undertook an enter and view visit to South Park Care Home on 23 May 2025. They spoke to 11 people.

The building is well maintained. It is clean with good wide, well decorated corridors and has a variety of communal spaces. Bedroom doors were brightly painted in different colours and had door knockers and numbers.

 Reception staff welcomed Healthwatch quickly. They saw plenty of staff around, many interacting positively with the residents. 

There were advertised activities planned for every part of the day. Two activities coordinators are employed, and activities were going on in the home during the visit.  Lots of information about the home and its past activities were displayed on noticeboards

There is a weekly visit from healthcare professionals from a local GP practice. 

There was a bar on the ground floor offering a range of drinks. Healthwatch also observed a not-for-profit well stocked shop, craft room, cinema room, prayer/multi faith room and a hairdressing salon on the ground floor. 

The central courtyard area has three separate well-maintained gardens including an allotment area with greenhouse. They were all being used by residents at the time of the visit. There were fresh flowers in the communal lounges and white tablecloths on dining tables. 

Healthwatch were impressed with the staff we saw. There was good feedback from residents and family members about the staff