Enter and view: South Adult Mental Health Team, Didcot

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Summary of report content

Healthwatch Oxfordshire undertook an Enter and View visit to the South Adult Mental Health Team at Didcot on 19 November 2019.   They heard from one patient, one carer and 3 members of staff.

Healthwatch heard very positive feedback about the Adult Mental Health Team, and staff told them they felt it was a supportive and well-led team to work in. Feedback about the Oxfordshire Mental Health Partnership was positive with the introduction of embedded voluntary sector workers being welcomed.

 However, waiting lists for the Complex Needs Service could be very long at the expense of both staff and patients. The team was also working on limited resources with no capacity for staff sickness or unexpected crises.

There were 3 recommendations and the report contains a response from the provider.

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General details

Local Healthwatch
Healthwatch Oxfordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Booking appointments
Communication with patients; treatment explanation; verbal advice
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Staffing - levels and training
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
Oxford Health NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
5
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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