Enter and view: Somercotes Medical Centre
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Healthwatch Derbyshire undertook an enter and view visit to Somercotes Medical Centre on 10 June 2025. They spoke to 101 people.
Most feedback about Somercotes Medical Centre was positive. The area that most people commented on was the waiting time when phoning the medical centre. However, many people said they were happy with the quality of care provided.
There could be some improvement with signage, both outside and within the medical centre. This includes signage to the toilets and dementia friendly signage to exit the toilet.
Increasing the awareness of what a carer is and the support available to carers would benefit those who have caring responsibilities. An increased awareness of the NHS App training available would benefit people who need this support. Increasing the awareness of the health and wellbeing drop-ins and reviewing the days they run would also benefit people. With awareness of these options, more people may access these drops-ins.
The medical centre provides reasonable adjustments to improve people's experience. The medical centre is to continue using all communication tools, like the screen in the waiting area, to let people know about reasonable adjustments. Talking to people during their appointments could help them access the reasonable adjustments available to them.
Communication with the medical centre was mostly positive with most people saying they found it very easy or easy.
The website is a popular place for people to gain information and would benefit from some changes to increase its accessibility.
The medical centre is a welcoming, clean and open place. Access to a hearing loop would make it more accessible to those with hearing impairments.
The waiting area, during busy times, can be difficult for people due to the lack of space. The medical centre would benefit from reviewing if the waiting area could work better during busy times.
The medical centre should continue to use its communication tools to keep patients, parents and carers informed. This will support the continued sharing of information of new or lesser-known services