Enter and View: Sister Winifred Laver Centre - Follow-Up Report

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Summary of report content

Healthwatch Gateshead followed up their June 2025 Enter and View report  about Sister Winifred Laver Centre on 17th October 2025 to discuss the previous recommendations and to find out what changes had been made since the previous visit. Sister Winifred Laver Centre management informed Healthwatch Gateshead that since the last CQC visit and the Enter and View visit, many changes have taken place. This report re-examines the recommendations and outcomes from the June 2025 Enter and View report.

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General details

Local Healthwatch
Healthwatch Gateshead
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Sister Winifred Laver Centre

Details of people who shared their views

Number of people who shared their views
1
Age group
Not recorded
Gender
Not recorded
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