Enter and view: Sister Winifred Laver Centre
Download (PDF 1009.25 KB)Summary of report content
This is an Enter and View report by Healthwatch Gateshead. The project looks at the Sister Winnifred Laver Centre.
Sister Winifred Laver Centre was selected as a part of the pilot for Enter and View. The centre aims to provide a multidisciplinary assessment and treatment plan to maximise independence, health and wellbeing, as well as providing timely discharge from hospital or preventing unnecessary
hospital admissions. The centre offers a step up/ step down care approach meaning the level of support is adjusted based on the persons needs and progress.
Healthwatch Gateshead recognised that the centre was a reasonably new service as it only opened its doors to the public in 2024. Typically, we would have looked at the latest CQC report to inform our Enter and View work but as it was a newly commissioned service we did not do so. At the time of planning our pilot Sister Winifred Laver Centre had not yet undergone any CQC inspection. We believed the timing to be relevant and that it would be satisfactory to undertake a pilot study whilst gaining insight into the service. Additionally, at the time the first Enter and View visit took place Sister Winifred Laver Centre had just received an unannounced inspection from the CQC. During the Enter and View visit, Authorised Representatives focussed on making observations and speaking to service users, visitors, and staff directly regarding their experiences of the service.
There are recommendations in this report:
- More support and reflective supervision for staff from the management team
- To have clear communication pathways which reflect policies and procedures for both service users and staff
- The management team to develop an empowering culture that improves the working environment
- Improved security system during sign in at reception
- To provide a structured and advertised activities program
- Efficient buzzer system
- Improved internal décor
- To ensure service users are informed on policies and outdoor space available to them
There are no follow up actions in this report. The provider has responded.